COMMON QUESTIONS
I CANCELED MY ORDER, BUT IT IS CHARGING ON MY INVOICE, WHAT SHOULD I DO?
Contact the call center by e-mail sac@marbras.com or by phone: whatsapp: (11) 985733773 or (11) 3331-4604
IS THE PRODUCT COMPATIBLE WITH ANY CHEMISTRY?
Yes, it is compatible with any chemical, but the wick test is essential.
I WANT TO BE A DISTRIBUTOR (A) WHAT SHOULD I DO?
Contact the call center by phone: (11) 985733773 or (11) 3331-4604 or by email sac@marbras.com
I AM INTERESTED IN PARTNERSHIPS AND BLOGS. WHAT DO I DO?
Contact the call center by e-mail sac@marbras.com or by phone (11) 985733773 or (11) 3331-4604
HOW TO KNOW THE STATUS OF MY ORDER?
Access the store website, enter your login and password and check the status of your purchase in the customer's restricted area.
WHAT IS THE DELIVERY TIME OF MY ORDER?
It varies according to each location.
Check in the cart, placing the zip code.
I GOT MY WRONG PRODUCTS, HOW SHOULD I PROCEED?
Contact the call center by e-mail sac@marbras.com or by phone (11) 985733773 or (11) 3331-4604
CAN PREGNANT WOMEN USE PROGRESSIVES?
Only with medical authorization.
WHAT IS THE DEADLINE FOR MY PRODUCT TO BE SHIPPED?
The deadline for posting the goods is up to 24 working hours after confirmation of payment, shipping and product data. The contracted delivery term will take effect from this date.
AFTER PURCHASING WHAT HAPPENS?
You will automatically receive an email at your email address registered on the platform of our website, where all your doubts about your order will be dealt with, being our main communication channel. If you can't find our email in your inbox, check your junk or spam.
ARE THE PRODUCTS ORIGINAL?
Yes, our website is official for the brand.
IS SHIPPING REALLY FREE?
Yes, our freight is free OVER 99,99 $ for all countries
HOW MUCH HOW LONG CAN I PERFORM A BBTOX APPLICATION?
The time can vary from person to person, because it involves much more than the durability of the product, usually around 15 days it may happen that the hair is already having a need for a new application, but we recommend it after 30 days.